- Joined
- Oct 12, 2017
- Messages
- 4,522
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- Location
- Manasquan Inlet NJ
- Website
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- Model
- Express 265
I installed this in spring 2019. Here are related threads
AutoPilot upgrade from manual hydraulic
Field replaceable fittings for SeaStar 5/16ID hose
It has worked flawlessly on long runs in seriously ugly crap and I consider it one of the best upgrades I’ve ever done on the boat.
It crapped out on a trip in July 2022. Tuna/canyon trips have been a royal pain since….
It is out of warranty. Stopped moving the motors but I could hear the pump run. No errors. Eventually while troubleshooting stopped hearing pump run too. Error log shows some ECU voltage low errors. I think it bound up. It was not power connection or battery problem. Garmin support has been long and drawn out with sometimes a week before email response. Often they did not read my response correctly or LOOK at the pictures I sent.
I opened up the ECU and found some crusties inside. IDK how that is possible considering the dry, hidden space where it is mounted. Had to be from condensation. I suppose its possible that the tackle tray box was loose and water ran inside along the box? But there was no sign of salt on the outside of the pump.
Garmin tech said “no problem, I can send a rebuilt ECU14. $159 plus another $159 deposit until we get your bad one back.” I said “great! send it!”
I get it and it is not the ECU for a smartpump. "Oh, sorry you need a whole rebuilt smartpump. we don't sell just the ECU for a smartpump" REALLY. Everything I have said was in reference to a smartpump and there were PICTURES!
“$1000 for rebuilt plus $1000 deposit until we get your bad one.” “SEND It.” I sent back the ECU14 on their RMA and told them it was the good one they sent and I also need my money back for the deposit for the "bad" one since there is no bad one because YOU sent me the wrong part. It took a month of emails to get the second $159.
I received the Smart pump and installed after pulling the boat for the season. did the dockside wizard. everythng good.
I’ve been trying to get a new UPS shipping label from Garmin for a week to send back the bad one and get my $1000 deposit back. I’m on the third try now.
AutoPilot upgrade from manual hydraulic
Field replaceable fittings for SeaStar 5/16ID hose
It has worked flawlessly on long runs in seriously ugly crap and I consider it one of the best upgrades I’ve ever done on the boat.
It crapped out on a trip in July 2022. Tuna/canyon trips have been a royal pain since….
It is out of warranty. Stopped moving the motors but I could hear the pump run. No errors. Eventually while troubleshooting stopped hearing pump run too. Error log shows some ECU voltage low errors. I think it bound up. It was not power connection or battery problem. Garmin support has been long and drawn out with sometimes a week before email response. Often they did not read my response correctly or LOOK at the pictures I sent.
I opened up the ECU and found some crusties inside. IDK how that is possible considering the dry, hidden space where it is mounted. Had to be from condensation. I suppose its possible that the tackle tray box was loose and water ran inside along the box? But there was no sign of salt on the outside of the pump.
Garmin tech said “no problem, I can send a rebuilt ECU14. $159 plus another $159 deposit until we get your bad one back.” I said “great! send it!”
I get it and it is not the ECU for a smartpump. "Oh, sorry you need a whole rebuilt smartpump. we don't sell just the ECU for a smartpump" REALLY. Everything I have said was in reference to a smartpump and there were PICTURES!
“$1000 for rebuilt plus $1000 deposit until we get your bad one.” “SEND It.” I sent back the ECU14 on their RMA and told them it was the good one they sent and I also need my money back for the deposit for the "bad" one since there is no bad one because YOU sent me the wrong part. It took a month of emails to get the second $159.
I received the Smart pump and installed after pulling the boat for the season. did the dockside wizard. everythng good.
I’ve been trying to get a new UPS shipping label from Garmin for a week to send back the bad one and get my $1000 deposit back. I’m on the third try now.
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